Congratulations:
We would like to congratulate the following people
who helped in more RSI success stories.
Steve Patrick, Steve Leong, and Vickie Mahan: Is the
latest addition to the Verizon Information Services
inside sales team.
Vicki Day: Is the new Sales Manager with White Heat
Limited.
Did You Know?
We have all heard about the transition of call centers
from mid-America to countries abroad, such as India.
This move has been the cause of an economic explosion
in those particular contries.
The day-to-day operation of a call center is elementary;
staff the phones with people trained to handle any
number of issues, from tech support to customer service
for your cellular phone. Giving them the formula for
walking a customer through any number of issues is
simple enough, but Americans are getting wise to this
growing trend, and they don't seem too pleased about
it.
There has been growing discord amoung many people
who deal with these call centers who complain about
basic English skills, and the lack of comprehension.
Companies that are employing this method are saving
dallars, but possibly losing losing something much
more valuable...Their reputations.
With so many companies trying to save pennies on the
dollar, expect to see new competitors spinging up selling
on the fact that |
|
The World Today:
The State of Healthcare in 2006
Doctors and hospitals have been struggling with the
high cost of practicing medicine for quite some time.
Each year the problem seems to multiply… prescription-drug
prices, the ever-growing number of uninsured Americans,
are all factors leading to growing costs for caregivers.
While this is going on, profits for doctors and hospitals
keep falling, as insurers are doing everything in their
power to lower payments for claims.
Insurance companies are not feeling the pressure nearly
as much as the caregivers. The reason is simple: Insurance
companies make sure that revenues from premiums go
up at a much higher rate than claim payments (money
paid to policy holders).
With all this going on, it is estimated that some
43 million Americans have no health insurance. The
number of uninsured Americans continues to grow. Insurance
premiums continue to skyrocket as health insurers consolidate
their practices under one, well-insured roof. In 2004,
Anthem acquired WellPoint Health Networks (and renamed
itself WellPoint) and UnitedHealth Group acquired Oxford
Health Plans. The result of all this merger and acquisition
activity is a continued decline in competition among
health insurers. This allows them to charge higher
premiums through the simple economic idea of "Supply & Demand".
Employers are facing double-digit percentage increases
in health premium costs each year, while more and more
of the personal health insurance cost is being passed
on to employees. This trend means many people simply
can no longer afford health-care coverage, which is
thought to be absolutely imperative in today's day
and age. |
|
Hot Spots:
Human Resource's New Role
Human Resource professionals bring a dynamic to
today's corporations unparalleled in the past. Gone
are the days of Human Resource Executives handling
only the hiring and firing of employees.
Today's Human Resource professional must stay abreast
of changing market demands from knowledge of the
latest government guidelines to actively developing
corporate talent to striving for cost-effective and
efficient ways to conduct ongoing training for alls
levels of employees.
In today's dynamic workplace, human resource professionals
are expected to add value to their organizations," according
to the National Human Resources Association's Web
site.
In addition to managing traditional human resource
functions, (Human Resource professionals are) expected
to contribute to such key organizational challenges
as facilitating mergers and acquisitions, improving
productivity and quality, improving the ability of
an organization to bring new products to market,
and to continuously improve the company's return
on its greatest asset ... its people," according
to NHRA.
Through ongoing personal development such as professional
conferences and seminars, among other avenues, Human
Resource Executives can continue to increase the
bottom line for employers of all sizes. Developing
a company's workforce directly impacts its bottom
line, according to industry experts. |
